Shipping
Do you ship across the UK?
Yes, we ship to all UK addresses. Orders are dispatched promptly and you'll receive a confirmation email with tracking details once your order is on its way.
How long does delivery take?
Standard UK delivery typically takes 2–5 working days. We'll always aim to get your order to you as quickly as possible.
Do you offer international shipping?
We currently focus on UK shipping. If you're based outside the UK, please get in touch and we'll do our best to help.
Orders & Returns
Can I cancel or change my order?
If you need to make a change, please contact us as soon as possible. Once an order has been dispatched, we're unable to make amendments.
What is your returns policy?
We accept returns on sealed, unopened products within 14 days of delivery. Items must be in their original condition. Please contact us before sending anything back.
My order arrived damaged — what do I do?
We're sorry to hear that. Please contact us within 48 hours of delivery with photos of the damage and we'll resolve it for you.
Products
Are your products genuine?
Absolutely. All products sold at Card Duo Collectibles are 100% authentic and sourced from reputable suppliers.
What condition are singles sold in?
Unless otherwise stated, singles are Near Mint (NM). Any cards graded below NM will be clearly noted in the product description.
Do you sell pre-orders?
Yes, we stock pre-orders for upcoming releases. Pre-order items will show an estimated dispatch date on the product page.
Contact
How do I get in touch?
You can reach us via the contact form on our website. We aim to respond to all enquiries within 1–2 business days.